IBC News +++ France / USA, Sept 2002 - IBC Europe is involved in the conception of a CRM (Customer Relationship Management) solution with billing functionality with AMDOCS for the French mobile operator Cegetel. +++ Poland / UK, July 2002 - IBC Europe provides services in pre-sales to Accenture in conjunction to a CRM project for Czech Telekom. This includes work in the area functional architecture and design. +++ France / USA, June 2002 - IBC Europe delivers consultancy services in the realm of a pan-european e-commerce project. The design includes a complete set of processes (purchase, order-to-delivery, fulfillment & reconciliation), tools, organisational aspects and an optimised logistics procedure. IBC consultants carry out market studies and product maturity evaluations. +++ Luxembourg / UK, May 2002 - IBC Consultants are involved in the design of a service delivery unit with SUN Microsystems to support the production of official documents to be published on a daily basis by the European Union. The conception and design is compliant to ITIL (Information Technology Infrastructure Library) principles. Based on those principles IBC Consultants designed the organization of the defined production services along with the processes that will support this organization based on the Service Level Agreement (SLA) design. +++ UK / France, March 2002 - In the realm of an implementation E-banking with EGG Prudential IBC Europe is delivering consultancy services such as system analysis, business process analysis and -design. +++ Luxembourg / UK, March 2002 - IBC Consultants are involved in the conception of a service portfolio for the provision of ITIL-compliant HR services (outsourcing) to the European Commission with SUN Microsystems. This includes design of an appropriate organisation structure, elements of pricing, skills- and allocation management, resource matrix conception, profile evaluation principles as well as the overall architecture of processes involved. +++ France / UK, April 2001 - In partnership with Motorola and Lucent IBC delivers consultancy services to Noos (former 'Lyonnaise Cable') of the Suez group, the largest cable operator in France. Consultants are advising in the domain 'process, organisation and tools' to build up and implement a service portfolio in operations (outsouced) with particular focus on aspects in quality assurance. The mission includes the design and implementation of a complete reporting system including statistical tool sets. Further on an improvement programme to streamline the incident control management, process and tool set with enhanced ITIL (Information Technology Infrastructure Library) compliance. IBC Europe is also involved in the operational disciplines such as problem- and change management. +++ UK / Austria, Sept 2000 - In partnership with Clarify / Nortel IBC Europe provide specialist consultancy services in the realm of a large CRM implementation programme with Austrian Telekom. Consulting services include business analysis, requirements specification and -modelling, integration of a CRM (Customer Relationship Management) solution, the design of workflow processes as well as aspects of implementing an EAI (Enterprise Application Interface) and a scheduling system. +++ France, July 2000 - Consultants of IBC Europe Ltd start to advise on the local implementation of GITO principles in the local entities AXA Insurance, AXA Sun Life, PPP Healthcare, Lifetime Care . +++ France, July 2000 - Consultants of IBC Europe Ltd are assisting the French retailer FNAC in identifying and formulating the business and technical elements of requirements for an outsourced frist class IT user support organisation (RFI, RFP). +++ France, June 2000 - IBC Europe Ltd provides consultancy services (IT helpdesk solutions) to debis Soleri, a subsidiary of dsh (debis Systemhaus), recently acquired by the Deutsche Telekom. +++ France, Feburary 2000 - IBC Europe Ltd joined the Global IT Organisation (GITO) of the AXA / UAP group. IBC consultants are assisting the GITO team to drive one of the largest global transformation programme ever launched to lift IT Service Delivery up to a world-class service organisation. Main focus of activities are:
+++ South Africa, December 1999 - IBC has been taking part into the largest CRM system implementation ever undertaken in the world within the Telecommunication industry. In order to prepare itself for the opening of the Telecommunication market in South Africa in Jan 2002 Telkom South Africa Ltd has decided to implement the Clarify product Suite. The system will support the entire spectrum of interactions with customers. IBC consultants are imputing their expertise at different levels such as: Business Analysis, System Design, System customization and Change management. +++ Germany, October 1999 - IBC consultants start working on the implementation of the order management system with the mobile operator E-Plus . +++ Germany / France / USA, September 1999 - In cooperation with Diebold, the consultancy arm of Debis Systemhaus (dsh), IBC Europe has launched a IT TCO (Total Cost of Ownership) project for SKW, a multinational chemical corporation. IBC consultants contributed to this project with expertise in the fields of SLA (Service Level Agreement), TCO (Total Cost of Ownership) and Business Analysis. Project goals are to identify IT cost & accountancy structures, assess and analyse total costs of IT assets & services (operations, maintenance) for telecoms, data centers and distributed systems environment incl service-support & -control. +++ France, August 1999 - IBC Europe is delivering essential consulting services to the Comitee Regionale du Tourisme (Ile de France) contributing to one of the main objectives of this government-near organisation: the development of tourism industry within the French capital area. +++ Germany / France / Austria / Switzerland, April 1999 - Since April 1999, IBC Europe has been participating in IT projects within Debis Systemhaus (dsh). Debis, the German daughter company of the Daimler-Chrysler group, put a strong focus on the IT outsourcing market. IT outsourcing is a high profitable market segment with a substantial growth perspective in the European market place. IBC consultants are helping to shape the conceptual basis of this challenging business area within Debis dsh. Acting as a first class consultancy power, IBC Europe commits to the business development of IT outsourcing within the desktop client / server business segment:
+++ United Kingdom / France / Germany / Austria / Switzerland / BeNeLux, July 1998 - IBC Europe provides management consultancy for British Petroleum plc (BP) / Amoco, the world second largest oil-multi. Consultants from the Business Consultancy Dept of IBC Europe are working on international programmes (multiple projects) for Year 2000 and EMU: business & system compliancy, marketing policies, project audits etc
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